From the moment you walk through the door of a novo salon, you will start to understand why novo hair has become recognised as the leading independent salon group in the area.

Every team member works to ensure that our clients experience fantastic hairdressing, combined with exceptional customer service. Using the finest products available, including Kerastase and Shu Uemura, novo hair is an affordable luxury enjoyed by over 1000 clients a month. Call us or pop in to see how novo offers something a ‘little different’ from other salons.

Kevin Franks

Salon Director

Absolutely passionate about his craft, Kevin has built his clientele on beautiful ‘precision based’ cuts and soft, feminine styling. Without doubt, the most in-demand stylist in the area for over 25 years, although Kevin regularly features in magazine editorial and on stage at educational seminars, he still loves nothing more than hairdressing in-salon (except maybe for cycling around Europe on his bicycle!)

Melissa Lovell

Master Stylist

A star within the novo team and adored by her clients, Melissa specialises in female hairdressing, colouring and hair up/wedding hair. Melissa is also the specialist in ‘Great lengths” hair extensions (not just at novo, but in South East Essex).

Elaine Poynter

Master Stylist/Educator

Elaine has worked with Kevin (and novo) for over 25 years and has an enviable clientele that completely trust her professional skills. Elaine also specializes in her beautiful hair-up and wedding work and is our in-house head of education.

Christina Guiver

The Colour Specialist

From the beginning, Christina was fascinated by colour and chose to concentrate on becoming a colour technician. Christina has a reputation for precision highlighting and her clients love the modern classic colour looks that she creates for them. With over a decade of experience, she’s probably forgotten more about colour than most of us will ever learn!

Tony Coker

Senior Stylist

Strong cutting and glamorous blow dries are the hallmark of Tony’s hairdressing, as well as his very strong barbering skills. Tony is as renowned for colouring as he is for cutting, and knows how to translate key trends into beautifully wearable hair, ensuring your cut and colour work in perfect harmony.

Paige Chadwick

Stylist / Cutting Specialist

Paige is a highly talented cutter and colourist with a really strong eye for precision cutting and barbering. Her artistic talents ensure that her clients leave the salon with the perfect cut and colour to suit their lifestyle. Whilst Paige specialises in strong precision cuts and works closely with the colour novo specialists to create amazing work, which features heavily on social media.

Abbie Crane

Colour Specialist

Starting her career at 'Four London' in Mayfair, Abbie learnt her trade working under the expert eye of London's best colourists before moving onto novo Southend as a Colour Specialist. If you need a colour rescue or complete colour change, Abbie is your girl!  Working closely with emerging fashions and trends, you will leave the salon feeling confident, youthful and naturally beautiful.  Her motto says it all:  'Without colour, life would be boring'!

Jessica Hayden


Jessica trained at novo and has been a core member of the team for ... years, already winning several awards. Never afraid to give advice, whether it's for a trim or a complete transformation, Jessica is a very approachable stylist and will make your experience with novo a memorable one! She is skilled at both cut and colour and enjoys creating big, bold, bouncy blow dries and glam updo's!

Jenine Hepworth

Senior Stylist

Jenine completed her apprenticeship with novo hair back in 2012 and following 3 years away from novo, has now returned as a senior stylist. She is an accomplished cutter and colourist and a wonderful blow drier of hair. Jenine loves working with all lengths of hair, but is particularly keen on shorter styles and fashion colouring. Up-do’s, bridal and Prom hair needed - Jenine is also your girl!


Angela Prior

Manager/Master Stylist

As a senior stylist at novo and L’Oreal ID artist, Angela has a reputation for creating feminine and desirable styles. She is known for her in-depth consultations and will take the time to ensure her clients achieve the perfect style. Angela does not colour hair, but if its red carpet glamour you’re after, Angela is your girl!

Emma Fisher

Senior Stylist

Emma brings a wealth of experience to novo and is treasured by her extensive “client list”. As well as being fantastic at hair-up work, Emma is also a fully qualified “Great lengths” extensions specialist and has a passion for beautiful hair (as well as fast cars!)

Nicola Fitzroy

Senior Stylist

From the beginning, we knew that Nicola has a very special touch with her hairdressing, nine years later (and as one of the busiest stylists at novo) we can see how right we were! Nicola attracts tremendous loyalty from her clients and is also a “Great Lengths” hair extensions specialist, having had extensions herself for five years, she can advise with personal experience.

Emma Sawyer

Colour Expert

Emma is just about as qualified in the art of hair colouring as it is possible to be, having completed a specialist colouring degree in L'Oreal (with a specialist qualification from both Wella and Schwarztkopf thrown in for good measure!). Emma mixes expert technical knowledge with artistic flair to give her clients the perfect hair colour experience.

Megan Hilbery

Stylist / Freehand Colour Specialist

Megan has a natural flair with hair that is already attracting huge client loyalty. Her clients appreciate her in-depth consultations and imaginative approach to finding the 'perfect look’. Megan specialises in Balayage, Ombre’ and freehand colouring and uses these techniques to personalise her client’s style.

Daniella Russell


Trained at novo, Daniella is a talented, young stylist with a superbly creative eye. With an infectious personality, Daniella has become a brilliant colourist and a natural with cutting and is guaranteed to give you an enviable long-lasting blow dry!

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